The Pinnaya Promise
These aren't just words. This is what we stand for, what we commit to, and what we strive to uphold every day.
Because if we're asking you to trust us with something as important as finding your person, we need to be worthy of that trust.
What we promise you
We won't compromise on verification
100% ID verification. No exceptions, no shortcuts. We maintain strict standards because your safety matters.
Our commitment: Every member goes through the same verification process. If we can't verify them, they can't join.
We don't sell your data
Your data is yours. We don't sell it, share it with advertisers, or use it for anything beyond helping you find meaningful connections.
Our commitment: No advertising partners, no data brokers. We make money from subscriptions, not from your privacy.
We're transparent about our process
No black boxes, no mysterious algorithms deciding your fate. You'll know how matching works and why we're making specific introductions.
Our commitment: Your matchmaker explains their reasoning. You can ask questions, provide feedback, and understand every step.
We treat you like a human, not a metric
You're not a conversion rate, an engagement stat, or a monthly active user. You're a person looking for love, and we treat you with the dignity that deserves.
Our commitment: Real humans read your profile, make your matches, and respond to your messages.
We prioritize your success over rapid growth
We don't rush to scale. We don't accept members we can't serve well. We grow thoughtfully, even when it's slower.
Our commitment: If we can't find good matches in your area, we work with you to pause billing. We aim to earn our subscription.
We're honest about our limitations
We're not perfect. We're early stage. We don't pretend otherwise. We're transparent about where we are and where we're going.
Our commitment: We tell you the truth about member density, typical timelines, and realistic expectations. No fake urgency, no manufactured scarcity.
What we don't do
These are practices we actively avoid. They're not part of how we operate.
Sell or share your personal data with third parties
Use fake profiles or bots to inflate our numbers
Keep you subscribed if we can't deliver matches
Compromise on verification standards to grow faster
Gamify your experience to keep you addicted
Show your profile to anyone without your consent
Charge hidden fees or surprise costs
Ignore safety concerns or reported issues
Prioritize growth over member wellbeing
Forget that you're a human being, not just a user
Our commitment to you
Pinnaya is built by a team of matchmakers, coaches, and operators who believe dating should feel human, private, and intentional. These promises guide every decision we make.
• We will prioritize safety and verification over speed.
• We will pair human judgment with technology, never the other way around.
• We will listen, iterate, and pause billing when we can't deliver value.
Thank you for trusting us with something as important as finding your person. Hold us to these standards - we welcome it.